Effective Date: [January 2025]
At FreshInk Store, your satisfaction is our priority. If something isn't right with your order, we’re here to help make it right.
✅ Eligibility for Returns
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Items must be returned within 14 days of the delivery date.
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Products must be unworn, unwashed, and in original condition with tags attached.
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Returns must include the original receipt or proof of purchase.
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Clearance or final sale items cannot be returned or exchanged.
🔁 Exchanges
Need a different size or color?
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We offer free exchanges on items of equal value if the requested size is in stock.
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Email us at [email protected] to initiate an exchange request.
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Exchanges must also meet the same return eligibility criteria listed above.
💰 Refunds
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Once we receive and inspect your returned item, we’ll send you an email to confirm the status.
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If approved, your refund will be processed and a credit will be applied to your original payment method within 5–7 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g. wrong or damaged item).
🚚 How to Return an Item
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Email [email protected] with your order number and reason for return.
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We’ll send you a return shipping label (if applicable).
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Pack your item securely and drop it off at the carrier listed on your return label.
Note: For international orders, customers are responsible for return shipping unless the item was received damaged or incorrect.
📦 Damaged or Incorrect Orders
If your item arrived damaged, defective, or not what you ordered:
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Contact us at [email protected] within 7 days of receiving your order.
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Include photos of the item and packing slip for faster resolution.
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We will replace the item or issue a full refund as needed.
❓ Questions?
We’re happy to help.
📧 Email: [email protected]
📱 Instagram: @freshink.store